How Covert Filming Uncovered a £28m Timeshare Fraud

It has been described as a major deceptions of its kind in the UK.

Altogether 14 individuals have been found guilty for their part in a multi-million pound scheme to cheat more than 3,500 vacation property investors.

The targets were eager to terminate long-standing timeshare contracts and tried to find assistance.

A large number were in the age range of 60 and 80. Over 500 of them parted with in excess of £10,000, and a single victim handed over over £80,000.

Those targeted were faced high-pressure sales meetings extending for six hours. They were left out of pocket, holding useless fake "credits" and continued to be bound by costly timeshare contracts they could no longer use.

The Company Central to the Deception

The company at the heart of the scheme was Sell My Timeshare (SMT). They accepted customers' funds to finance the owners' lavish way of life of exclusive education, luxury homes and private jets.

The individual at the head of the company, Mark Rowe, was sentenced to a seven and a half year sentence in January for deceptive scheme.

Recently, his spouse another individual was one of the final three to hear their sentences.

She was given a 24-month suspended prison term at Southwark Crown Court after admitting financial crime.

The outcome represents a lengthy process and signifies a major victory for the victims who came forward, the authorities and prosecutors.

How the Investigation Began

The initial awareness of the firm was in the summer of 2016. The role involved in the investigations unit of a media outlet, producing documentary features.

A acquaintance noted that his mother had taken over the use of a holiday property in a European resort and, after long-term use, had begun looking to exit the deal.

It is important to recall how popular holiday ownership had grown with English tourists in the 1980s and 1990s.

Timeshares allowed families to access the equivalent unit each season, or exchange their weeks with fellow investors who had units in alternative destinations. About 600,000 holiday enthusiasts took up that chance.

The early surge was paired with a numerous accounts about unscrupulous sellers mis-selling units. They became a staple on investigative TV programmes.

The typical holiday ownership agreement bound owners for many years.

At that time, those owners who had used their guaranteed place in the resort for a long time were advancing in years, and a large proportion were attempting to say farewell to their vacation investments.

Several had declining mobility and found it difficult to access their properties. A few just believed they'd got all they wanted from them. And a portion had died, in frequent situations bequeathing their loved ones to assume the contracts - along with their yearly fees and maintenance fees.

The Undercover Operation Progresses

It was at this point the friend's mum had ended up. She looked online for solutions and came across the company, a firm whose digital platform promised to release her from her contract.

Yet, having made a payment and booked a meeting with them, her family had doubts.

Further research revealed hundreds of people reporting they had handed over cash and achieved no result out of it. In fact, they had lost money. Substantial amounts.

The reporting group started looking into what was occurring. It quickly became clear that there were questionable operators active in the timeshare resale sector.

An attorney had numerous client reports aiming to litigate against the organization.

Reporters contacted individuals who had dealt with the organization and they all told the same story. They believed the firm would acquire their investment off them but when they went to a consultation (for which they submitted funds initially) they were informed there was no re-sale value.

Rather, they were pushed - indeed pressured - to spend more money purchasing "Monster Rewards", named after the outfit's parent company, Monster Travel.

The nature of these rewards was rather ambiguous. They sounded like a kind of currency, providing cheaper vacations and benefits and retail offers.

And they were apparently "exchangeable with additional holders, some time down the line.

Paying cash up front now would lead to an long-term benefit that would cover the company's charges and result in the timeshare holder in profit, released finally from their burdensome contract.

An unbelievable offer? Certainly, that proved correct.

A 'Bait-and-Switch Scheme'

If these accounts were true, this was a large-scale fraud.

The technique is termed a "misleading sales."

An operator - here SMT - "baits" the client by promoting a defined offering only to then claim it is unavailable, steering the customer towards an alternative, lesser offering.

This is against the law. Possessing all the accounts we had collected, we made the case to covertly record one of the company's meetings.

Such an operation demands time, effort, and compelling reasons for why this is the exclusive approach to obtain the information required to demonstrate illegal activity.

Armed with that permission, our compact group set up a consultation with one of the company's representatives in the English town.

Pretending to be a potential client wanting to assist his parent free from her timeshare contract|holiday ownership agreement

Tammy Sawyer
Tammy Sawyer

A passionate gamer and tech enthusiast with over a decade of experience in gaming journalism and content creation.